Feedback & Complaints

Share Your Experience

We’re listening. We welcome your feedback—positive or negative. Your voice helps us grow, reflect, and improve the services we provide.

We are committed to being responsive and transparent when handling complaints, and we encourage everyone—people we support, caregivers, and community members—to share their experiences with us.

Feedback, Complaints and Appeal Policy

A copy of our policy is available here:

• 6.1 Feedback Complaints And Appeal Process

How to Submit Feedback or a Complaint:

• Phone

Call our Confidential Hotline:
705-476-3288 ext. 5

When you call, please provide as many details as possible about your suggestions, comments or complaints and we will look into the matter. Leaving your name and phone number will allow us to tell you how we’ve addressed your suggestion or concern, but doing so is optional.

• In Writing

Community Living North Bay
Attention: Privacy Officer
741 Wallace Road
North Bay, ON P1A 0E6

• Email: [email protected]