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Quality Assurance and Feedback

Contact information

Community Living North Bay/Intégration Communautaire North Bay
741 rue Wallace Road, North Bay, ON P1A 0E6
Tel: (705) 476-3288 / Fax/Télécopieur: (705) 476-4788
Email/Courriel: [email protected]


Community Living North Bay encourages both negative and positive feedback and is committed to being responsive to complaints and concerns. By doing so, the organization not only provides an avenue for complaints and appeals but has the opportunity to reflect, learn and make revisions, to ensure that quality services are provided.

All people who access support from the organization, family members or community members may make a complaint or provide feedback directly by following the process outlined in our policy below.

Hot Line

705-476-3288 (dial 5)

We care about your quality of life and the quality of our services. That’s why we’ve created the Quality Assurance Hotline. When you call, please provide as many details as possible about your suggestions, comments or complaints and we will look into the matter. Leaving your name and phone number will allow us to tell you how we’ve addressed your suggestion or concern, but doing so is optional.

Please note: This hotline is confidential and your comments or suggestions will remain anonymous.  If you would prefer to send your suggestions or concerns by email, please send them to the Director – Communications & Marketing [email protected]

Feedback, Complaints and Appeal Process

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