Community Living North Bay encourages both negative and positive feedback and is committed to being responsive to complaints and concerns. By doing so, the organization not only provides an avenue for complaints and appeals but has the opportunity to reflect, learn and make revisions, to ensure that quality services are provided.
A copy of the policy – Feedback, Complaints and Appeal Process is available here.
All people who access supports from the organization, family members or community members may make a complaint or provide feedback directly to an employee or by calling the hotline telephone number at 476-3288 ext. 2250 (more information about the hotline can be found below),or in writing to: Community Living North Bay, Att: Manager – Operations, 741 Wallace Road, North Bay, Ontario, P1A 0E6 or by e-mail at [email protected]
Email Us Directly
705-476-3288 ext. 2250
We care about your quality of life and the quality of our services. That’s why we’ve created the Quality Assurance Hotline. When you call, please provide as many details as possible about your suggestions, comments or complaints and we will look into the matter. Leaving your name and phone number will allow us to tell you how we’ve addressed your suggestion or concern, but doing so is optional.
Please note: This hotline is confidential and your comments or suggestions will remain anonymous. If you would prefer to send your suggestions or concerns by email, please send them to the Quality Assurance Department: [email protected]